Betul ke service CST agak lembs?

Owh goodness, we bloghopping one to another, and why people keep complaining that CST agak lembab when providing the DVD video? How true is that? I hope it's not as what as some people claimed/complained and their service has been improved by now. If still the same, we got caught already? Hope someone from CST can clarified, coz rumours or the true story about u is revealed everywhere thru the net. I believe u guys can provide us with some good answers and justifications to clean back your good name. In terms of the outcome of the video, we're proud to be one of the CST customers, we would say. But of course with the price we pay, as a customers we do hope u guys could provide the best service and such a satisfaction to the customers. Thank you. =)